Technical Help


Can't Log In ?

If you are having trouble logging in to Backstage:

- Check to make sure you didn't accidentally turn on your Caps Lock button. Passwords are case sensitive.

- Try clearing your browser's cache.  The process can vary depending on the kind of computer you are using. For a quick cheat sheet on how to clear your cache, go to http://clearyourcache.com. After you clear your cache, try to log in again. 

- If you forgot your username or password, you can click here to reset it.

If you continue to have difficulty, contact Customer Service.


How to Contact Customer Service 

Visit http://www.backstage.com/contact-us/ to contact Customer Service.  Use the dropdown to pick the general type of problem you are having (subscription, technical issue, etc.). 

Type in the specific nature of your question in the text field provided.